I'm living in Berlin, how can I select "Local Pickup"?
When typing in your address you will find Local Pickup” under the country selection. Please chose that instead of the country you live in.
All other address fields can fill out with “N/A”
Last updated: September 03, 2021 07:20
I don't have a credit card, do you accept other payment methods?
Backerkit only accepts use of credit cards at the moment.
Please reach out the [email protected] directly if you want to use Paypal instead.
Last updated: September 03, 2021 07:16
Does the game come with a SOLO mode?
Yes, we’re working on a SOLO mode that was developed with the help of the community during the campaign. The rules will be shipped together with the core game.
Last updated: September 03, 2021 07:21
In how many languages will the game be published?
So far we committed only to print fully localised versions in English, French, German and Italian.
We will make sure to provide a digital version of the translated rulebook in many other languages once the rules are finalised. Please reach out if you have a preference!
Last updated: September 03, 2021 07:17
Will UK backers have to pay customs duties for their packages?
NO
We actually work with ShipQuest as Logistics partner - a UK based company with warehouses in UK and Germany and partners across the world. All customs and VAT will be taken care of before the packages are fulfilled to UK backers - don’t worry :)
Last updated: September 03, 2021 07:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.